Alfonso Interpreting Language & Safety Blog

Thoughts on all aspects of the language industry

March 3, 2012
JAlfonso

Resisting the Urge to Help

When you think of an interpreter, most people think of someone that facilitates communication.  Although that is true, it is important to understand what interpreters should and should not do. Imagine this scenario.  A highly educated doctor is asking a series of questions to his patient that speaks little to no English.  The doctor uses

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February 26, 2012
JAlfonso

When the interpreter has to deal with someone flirting

Sometimes the interpreter finds himself in very unusual circumstances.  I have talked about the uncomfortable feeling of interpreting vulgar language. How about interpreting for someone inappropriately flirting? A while back, I was assigned to interpret for a patient who thought he was Don Juan.  He oozed with a self-delusional swagger and charm.  He imagined himself

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February 18, 2012
JAlfonso

Bad News! The nurse case manager.

Just like doctors, nurses have a code of ethics. They are advocates for the patient. Their goal is to help the patient recover. Case managers work for the insurance company. They are somewhat like mediators for the insurance company. They coordinate all the services the patient will need, a vital service for recovery. They help

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February 14, 2012
JAlfonso

Bad News from doctors

As mentioned in a previous post, lately I have had to interpret bad news to patients. It is one of those necessary responsibilities interpreters have to perform. For this post, I would like to talk about when the doctor has to give bad news. I have had many conversations with different doctors, some of whom

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February 11, 2012
JAlfonso

Confirming Calls

Some of our clients will send us an e-mail with the name of the claimant and his contact info and saying “please take care of it.” I know what that means. It means that our company needs to contact the patient and get whatever information that is lacking in order to bill the case. It

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